Terms of sale.

These terms apply to orders placed on pactis.co.uk. Pactis is a trading name of Pactis Partners Limited, registered in England and Wales (company number 16764215), VAT number GB 507 5401 14. Registered office: Unit 5, Ducketts Wharf, South Street, Bishop’s Stortford, CM23 3AR. Contact: [email protected].

Prices and payment

• Prices are in pounds sterling and include VAT at 20%.
• Delivery of the whole order to one UK address is £5.95, and free from five boxes. Sending each box to its own address is £9 a box.
• You pay in full when you order, by card, Apple Pay or Google Pay through Stripe. We never see your card details.
• Offer codes apply only as stated with the code and cannot be exchanged for cash.

Your order

When you pay, you make an offer to buy. We accept it when we email to confirm your dispatch date, which we aim to do within one working day. If we cannot fulfil your order (for example, an item is unavailable), we will tell you, offer a like-for-like alternative or refund you in full.

Each box is put together by hand from small-batch products, so an individual item may occasionally be swapped for one of equal or higher value and the same character. We will tell you if a change is significant.

Delivery

• We deliver to UK mainland addresses by tracked courier. For other UK addresses, contact us before ordering.
• The Partner box is made to order: allow two to three weeks.
• For delivery before Christmas, order by Friday 27 November.
• If each box goes to its own address, we email you for the recipient list; dispatch starts once we have it. Please check names and addresses carefully: we cannot be responsible for gifts sent to an address you gave us in error.
• The goods are yours, and at your risk, once delivered.

Changing or cancelling

You can change or cancel your order free of charge until it is dispatched: just email us.

If you are buying as a consumer, you also have the legal right to cancel within 14 days of delivery without giving a reason. Email us within that time and return the box, unused and in its original condition, within 14 days of telling us. You pay the cost of returning it. We refund the price and the standard delivery charge within 14 days of receiving it back. Food and drink that has been unsealed after delivery cannot be returned for hygiene reasons, unless it is faulty.

If something is wrong

If a box arrives damaged, faulty or incomplete, email us within seven days with a photo and we will replace it or refund you, at your choice. This does not affect your statutory rights under the Consumer Rights Act 2015.

Business orders

If you are buying for a business, these terms apply with your order confirmation. Larger orders, invoiced orders and co-branded boxes are agreed in a written proposal, which takes precedence over these terms where they differ. Our total liability for any order is limited to the price paid for it, except where the law does not allow us to limit it.

Your information

We use your details to make, deliver and support your order, as set out in our privacy notice.

Law

These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the UK, you may also bring proceedings in your local courts.

Last updated 23 October 2026.